I accept returns and refunds for only made-to-order items within 7 days of delivery and accept exchanges after 7 days of delivery under these conditions:
- Jewelry must be returned in its original state (cannot be worn, altered, damaged, or tangled)
- Jewelry must be returned within time frames and postmarked for a refund or for an exchange
- All Tags MUST be unbroken and still be attached to jewelry
- Proof of purchase and/or a copy of the receipt must be included with the returned item
No refunds or exchanges after 30 days.
Returns, refunds, and exchanges can not be accepted on any custom bespoke pieces or any modifications on custom existing collections.These are created very specific to your request and due to this reason I’m unable to issue a return, refund or an exchange.
I don’t accept cancellations once orders have been confirmed. Orders not paid within 24 hours will be canceled. If you have any problems with ordering, please contact me.
It is my commitment to stand behind the quality and craftsmanship of each piece. If there is any issue with quality of the piece, please send along an email immediately. I offer a re-size, restringing, re-finishing, and tightening service for all products within the first 3 months after purchase without a fee. After 3 months this is done with a fee. Shipping charges are not included (either way) and customer pays for shipping. Warranties for belle stones are covered however not for med to bigger size stones.
I strongly recommend to have gemstone jewelry inspected for security especially worn frequently every 6 months. I highly recommend to insure pieces for peace of mind and in case of loss or theft. I do not cover warranties for loss items or theft.
GUIDELINES FOR SHIPPING ITEMS BACK
Please send an e-mail before returning a piece for shipping instuctions.
When returning, please do refrain in writing "jewelry" or any indication of that on the outside of the package. I suggest that items be returned in protective packaging with a tracking number and be insured. I am not responsible if your item is lost in the mail.
Shipping costs are non-refundable and return shipping fees for refunds are the responsibility of the customer.