Please allow 2-3 weeks for Made-to-order creations and 7-10 weeks on Custom creations

FAQs

 

ARE PIECES FROM MICHELLE VALADON DESIGN SOLID SILVER, OR SOLID GOLD, OR PLATED?

All creations are never plated and never plated over base metals. All creations are handcrafted in solid, ethically sourced fine metals in silver, 14 karat, 18 karat, 22 karat golds, to platinum and palladium. All pieces will be stamped indicating which metal. I use a black rhodium oxidized patina for mostly the silver collection to give an age antique look highlighting textures that gives that old world other timely treasure to it. The finish is set within the metals and shouldn’t rub off. A high polish is used for gold collections. A patina with the gold is an option.

 

DOES THE SILVER TARNISH?

All silver creations with the oxidized patina are usually set in and tarnish is not an issue as I’ve found to be minimal. If it’s bothersome there is Argentine silver, which will not tarnish. Please inquire if this is something you prefer and if it’s a concern.  

 

ARE YOUR METALS AND GEMSTONES ETHICAL?

The beauty of these treasures I specifically source and hand pick by resources that trace back to their sources of origin. Please see sustainability under the ABOUT section in menu for more details.

WHY DOES MICHELLE VALADON JEWELRY COST MORE AND WHERE IS IT MADE?

If a piece of jewelry is $39.95, $59.99, or $139.95 you know two things –– it is made in the Far East with very low wage workers and/or it is made in runs of thousands. Only very large companies can afford to make runs in the thousands. Quality is usually less, metal weight is light, and designs are simple. If small-mid companies are charging this and there’s any intricate work present I question the quality of it or/and I question who is being exploited.

Small companies, such as mine, use manufacturers in the U.S.A. The manufacturers charge a living wage, and while they do give a cost break on making large quantities, small companies rarely can take advantage of this. Also, the more intricate the piece is…the more the cost to manufacture.

Michelle Valadon designs are intricate, have a good metal weight, designed by me personally, and manufactured in the U.S.A. The prices are the best I can give due to the above reasons. You will have jewelry that you will not see coming and going. I put the utmost care and time into each piece to assure you the quality, craftsmanship, and beauty that you believe in and will treasure for years to come.

 

DO YOU DO PAYMENT PLANS?

Yes, absolutely. Do refer to my customer care & policies page for additional information.

 

WHATS THE PROCESS IN ORDERING AND WHAT TO EXPECT?

For made to order items once payment is cleared an order is immediately worked on and put through production here in USA where I oversee it. Once item is ready you will be notified and item will be shipped. A tracking number will be included. 

 

WHAT’S THE TIME FRAME IN RECEIVING MY ORDER?

Being a small operation, all creations are typically made to order, in limited quantities and are handcrafted; therefore not all are produced beforehand. Please allow 2-3 weeks for production along with additional time for shipment. Choice options for shipping times are offered in checkout. Once your order is placed and cleared, your item is sent to production to be made. Then it will be shipped to you with a notification and tracking number.

For in-stock creations (as stated or listed as available) you will be notified that the item is ready to ship. Please give one business day to prepare for shipping.

For modifications on existing pieces allow 2-3 weeks, yet more significant time will be required for specific stones and cuts that are more rare in nature to finding the perfect stone or rough and the time to perfect the cut. For Bespoke customs allow 7-10 weeks. Please refer to custom page for further details or contact me.

 

WHAT DOES MY JEWELRY SHIP IN?

Michelle Valadon Design ships securely and carefully by packing items within package for its safe travel. Items are shipped in oversize boxes for security. In some cases, they are double-boxed.

Within these boxes, Each creation comes in a gift box revealing a beautiful wrapped packaging creation of old world style, a champagne colored logo wax seal, and satin deep sangria red ribbon. 

 

DO YOU OFFER RUSHES? 

At this time, I unfortunately do not. To keep everything fair and organized, I take in orders as a first come first serve. Please send me a message if you have placed your order and would like to upgrade to faster shipping.

 

WHAT IF THERE IS A PROBLEM WITH MY ORDER?

If an item arrives misshapen or damaged due to shipping, I will gladly repair it. If there is a problem concerning any order in receiving it, please contact me. I will always work with you to the best I can to make sure the item is just what you want it to be.

 

DO YOU TAKE RETURNS?

I have a satisfaction guarantee on jewelry ready to be made items and accept returns and full refunds within 7 days of delivery. Also can exchange it after 7 days. For modifications on existing items and Bespoke customs I can not accept returns. Yet each step process is shared to guarantee your approval.

 

HOW DO I KNOW MY RING/BRACELET SIZE?

Please refer to SIZING page for guidance and charts to help determine sizing. Please contact me if you have any concerns or questions on this.

 

WHAT IF MY BRACELET OR RING DOESN’T FIT?

I will be happy to size a ring by exchanging for your size. For bracelets I suggest to size up a little if you have a larger wrists than the average standard wrist size. Please notify me by sending me an email on what you would like, or for returning the item, and we can work it out. Return postage is not provided.

 

DO YOU OFFER REPAIRS?

Yes, I do with first 3 months free of charge after purchase. After 3 months there would be a fee or costs of what the repairs would cost. See policies page for details. Also contact me for questions and concerns.

  

Please contact me at contact@michellevaladon.com before or after purchase with any questions or concerns.